Privacy Policy

Last updated:

1. About This Privacy Policy

HoroGrid is operated by HoroGrid Limited, a company registered in Hong Kong. In this Privacy Policy, “HoroGrid,” “we,” “us,” and “our” refer to HoroGrid Limited and the HoroGrid business.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

  • visit horogrid.com;

  • submit a project inquiry;

  • contact us by email or through another communication channel;

  • share design materials or project information with us; or

  • otherwise interact with HoroGrid.

We handle personal data in accordance with applicable privacy and data-protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

2. Personal Data We Collect

2.1 Information You Provide to Us

When you submit a project inquiry or contact us, we may collect:

  • your name;

  • your work email address;

  • your company, brand, or website details;

  • your project stage;

  • the contents of your message;

  • information about the watch or product you are developing;

  • drawings, renderings, CAD files, specifications, photographs, or prototype information that you choose to provide; and

  • any other information included in your correspondence with us.

You should not send highly confidential production files, trade secrets, payment information, identity documents, or other sensitive information through the website form unless we have agreed on an appropriate method of transmission.

2.2 Website and Technical Information

When you visit our website, we may receive limited technical and aggregate information, such as:

  • pages viewed;

  • referral source;

  • approximate country or region;

  • device category;

  • browser and operating-system information;

  • page-view and navigation information; and

  • campaign parameters included in a link.

HoroGrid currently uses Framer’s built-in website analytics. Framer states that its built-in analytics do not use persistent cookies or persistent identifiers to identify individual visitors.

If we later introduce third-party analytics, advertising pixels, embedded services, or other technologies that use non-essential cookies or personal identifiers, we will update this Privacy Policy and provide any consent mechanism required by applicable law.

2.3 Information From Business Communications

We may retain information contained in emails, meeting notes, quotation requests, video calls, supplier discussions, and other business communications where reasonably necessary to manage an inquiry or project.

3. Whether Providing Information Is Voluntary

Providing personal data through our website is generally voluntary.

However, we may be unable to review or respond to your inquiry unless you provide sufficient contact and project information. Fields marked as required are necessary for us to receive and respond to the submission.

You are not required to provide target pricing, production quantity, technical files, or a project timeline unless you choose to include them or we request them later as part of a project review.

4. How We Use Personal Data

We may use personal data to:

  • receive and respond to project inquiries;

  • understand your project, requirements, and development stage;

  • assess whether HoroGrid may be able to support a project;

  • arrange calls, meetings, or follow-up communications;

  • prepare preliminary recommendations, quotations, development plans, or project documentation;

  • coordinate engineering, prototyping, sourcing, manufacturing, quality-control, or logistics discussions where relevant;

  • manage client, supplier, and project records;

  • operate, secure, maintain, and improve our website;

  • detect fraud, misuse, security incidents, or technical problems;

  • establish, exercise, or defend legal rights;

  • comply with legal, regulatory, accounting, or contractual obligations; and

  • carry out other purposes that are directly related to the purposes described above.

We will not use personal data for a materially different purpose without providing appropriate notice and obtaining consent where required.

5. Project Inquiries and Marketing

Submitting a project inquiry does not automatically subscribe you to a marketing mailing list.

We may send communications that are directly related to your inquiry, an existing project, requested information, or an ongoing business relationship.

We will only use personal data for direct marketing where permitted by applicable law and after taking any notification and consent steps required by that law. You may ask us to stop sending marketing communications at any time, without charge.

6. How We Share Personal Data

We do not sell or rent personal data.

We may disclose personal data, where reasonably necessary, to the following categories of recipients:

6.1 Service Providers

We may use service providers that support:

  • website hosting and forms;

  • business email;

  • cloud file storage;

  • communications;

  • analytics;

  • security;

  • professional services; and

  • business administration.

These providers may process information on our behalf and are expected to handle it only for the relevant service purpose.

6.2 Specialist Manufacturing and Project Partners

Where necessary to assess or carry out a project, we may share relevant technical or business information with specialist partners involved in areas such as:

  • watch cases;

  • dials;

  • hands;

  • crystals;

  • crowns;

  • bracelets and straps;

  • movements;

  • assembly;

  • testing;

  • packaging;

  • quality control; and

  • logistics.

We seek to limit such disclosure to information reasonably necessary for the relevant review or work. Formal confidentiality, ownership, manufacturing, and project obligations may be governed by a separate non-disclosure agreement, quotation, purchase order, or project agreement.

6.3 Professional Advisers and Authorities

We may disclose information to accountants, auditors, insurers, lawyers, financial institutions, regulators, courts, law-enforcement bodies, or other authorities where reasonably necessary or legally required.

6.4 Business Transfers

If HoroGrid or the business operating it is reorganised, merged, acquired, financed, or transferred, relevant information may be disclosed to professional advisers and potential or actual transaction parties, subject to appropriate confidentiality measures.

7. International and Cross-Border Processing

HoroGrid operates from Hong Kong and works with service providers and specialist partners that may be located in Hong Kong, Mainland China, and other jurisdictions.

As a result, personal data and project information may be processed outside the jurisdiction in which you are located. Where appropriate, we take reasonable steps to ensure that recipients handle personal data consistently with this Privacy Policy and applicable legal requirements.

8. Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • responding to and following up on an inquiry;

  • managing a prospective or active project;

  • maintaining appropriate business and project records;

  • resolving disputes;

  • protecting legal rights; and

  • meeting legal, accounting, tax, or regulatory obligations.

Inactive inquiry information is reviewed periodically and may be deleted or anonymised when it is no longer reasonably required.

Project, quotation, contractual, quality-control, financial, or production records may be retained for longer periods where reasonably necessary for the relevant business relationship or legal obligation.

9. Security

We use reasonable administrative, organisational, and technical measures intended to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • improper disclosure;

  • alteration;

  • misuse; and

  • destruction.

However, no website, email system, online transmission, or storage system can be guaranteed to be completely secure.

Please contact us before sending unusually sensitive, proprietary, or commercially critical files so that an appropriate transfer method or confidentiality arrangement can be considered.

10. Your Rights

Subject to applicable law, you may have the right to:

  • ask whether we hold personal data about you;

  • request access to personal data we hold about you;

  • request correction of inaccurate or incomplete personal data;

  • withdraw consent where processing is based on consent;

  • object to or opt out of direct marketing;

  • request deletion or restriction of certain information where applicable; and

  • raise a question or complaint about our handling of personal data.

We may need to verify your identity before processing a request. Certain requests may be subject to legal exceptions, record-retention obligations, or other lawful limitations.

Requests for access to or correction of personal data may be sent to:

Email: privacy@horogrid.com

11. Cookies and Similar Technologies

At the time of this Privacy Policy, HoroGrid does not use third-party advertising cookies on the website.

Framer’s built-in analytics may provide HoroGrid with aggregate website metrics without using persistent cookies or persistent identifiers.

If we add services such as Google Analytics, advertising pixels, embedded media, live chat, or other third-party technologies that place non-essential cookies, we will update this section and implement an appropriate consent process where required.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, availability, or content practices of third parties. You should review the privacy policies of those third parties before providing them with personal data.

13. Information About Other People

If you provide personal data about another person, you confirm that you are authorised to provide that information and that the person has received any notice required by applicable law.

14. Children

The HoroGrid website and services are intended for business and professional users. They are not directed to children under the age of 18, and we do not knowingly seek to collect personal data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • our business;

  • our website;

  • the services and technologies we use;

  • our data-handling practices; or

  • applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

Questions about this Privacy Policy or our handling of personal data may be sent to:

HoroGrid

Operated by HoroGrid Limited

Hong Kong
Privacy email: privacy@horogrid.com